Official Contact Addresses

Which email addresses belong to ibanchecker.cash?

These are the only addresses at ibanchecker.cash that people can write to. Each one reaches us directly.

• [email protected], help with your account, the tools and the Developer API
• [email protected], plans, invoices, refunds and cancellations
• [email protected], API keys and integration questions
• [email protected], corrections to bank, BIC and IBAN format data
• [email protected], legal inquiries and questions about our Terms
• [email protected], data protection requests
• [email protected], reports of security vulnerabilities
• [email protected], reports of misuse, including misuse of our name or domain
• [email protected], general inquiries
• [email protected], our Authorized Representative, named in the Data Processing Agreement

Two more addresses are used by machines, not by people:

• [email protected] sends internal alerts from our site to us. It does not write to customers or to anyone else.
• [email protected] receives automated email authentication reports from mail providers.

The emails our site sends to you automatically, such as account messages, API keys, usage notices and notices about our Terms, come from [email protected] or [email protected]. When we write to you ourselves, we write from one of the addresses above.

We have no email address other than those listed on this page. Do not trust a message that claims to come from ibanchecker.cash but was sent from any other address, and report it as described below.

How can you pay ibanchecker.cash?

All payments are taken only through the checkout of Polar, our merchant of record. We never take a payment by email, we never send bank account details, and we never ask for or accept a bank transfer, wire or EFT.

A paid plan is bought from our pricing page, which opens the checkout of Polar Software Inc. Polar takes the payment, issues the receipt and handles any refund, and the card details are entered on their page and never reach us. There is no second way to pay us, and we have never offered one.

We do not invoice by bank transfer. We do not publish, send or dictate an IBAN, account number or payment reference of ours, and money sent to a bank account in our name is not a payment for anything of ours. Nobody is authorised to collect money for us in any other way, in any currency.

So a message, invoice, letter or telephone call that asks you to transfer money to a bank account for ibanchecker.cash does not come from us, whatever address it was sent from and whatever it carries of our name, logo or company details. Do not pay it. Report it to [email protected] and to the cybercrime unit of your local police.

What about other addresses at ibanchecker.cash?

We have not given an address at ibanchecker.cash to any other person, company, customer, partner, reseller or agent, and we do not do so. An address at our domain that is not listed above does not belong to anyone, and nobody but us can receive mail sent to it.

Anyone who uses such an address, enters it in a form, writes it into an application or a contract, prints it on a document, or otherwise presents it as their own or as ours, does so without our knowledge, consent or authorisation. The same applies to anyone who uses the name ibanchecker.cash, our logo or our company name to present themselves as acting for us.

Such use does not make us a party to any offer, application, agreement, payment or other dealing in which it appears, and it creates no relationship between us and the person who used it, or anyone who relied on it. We accept no responsibility for those dealings, and we reserve all our rights against the people who carry them out.

What will ibanchecker.cash never ask you for?

• We never ask you to send us a password, an API key, a one-time code or card details, by email or by any other channel.
• We never take a payment by email, never send you bank account details and never ask you to pay into a bank account. Every payment goes through the Polar checkout, as described above.
• We never confirm an account, a payee or a payment to anyone. A result from our checker shows whether an IBAN is correctly written and which bank it belongs to, according to the registers we read; it does not show that the account exists or who holds it. A message, letter or screenshot that claims an account or a payee was “verified” or “approved” by ibanchecker.cash is not a confirmation from us.
• We do not act for any bank and do not speak on behalf of one.

Which website is ours?

Our website is ibanchecker.cash. The pages and files we publish are served from that domain and its subdomains. A site at a similar-looking address, or one that copies our pages, is not ours.

What should you do if someone uses our name?

Do not reply, do not pay, and do not send personal or account details. Forward the message, with its full headers if you can, to [email protected], and report it to the cybercrime unit of your local police. We look at every report we receive.

If you have already paid, contact your bank straight away and report it to the police where you live. We cannot recall or reverse a payment, because we take no part in any.